Privacy notice

Last updated 10 October 2026

Who I am

Crux Education, including Not-Broken Advisory, is run by Jayson CD. I am responsible for the personal information you share through this website. You can contact me about privacy at hello@not-broken.co.uk.

What I collect

When you use the contact form, I collect your name, email address, who the support is for, what you're interested in, whether you'd like to talk about fees, and your message.

If you choose to tell me about learning needs, health or a diagnosis, that is sensitive information (called “special category” data). I only use it to reply to you. You don't need to include personal or medical details in your first message.

If you go on to use my services, I'll need more information to provide tuition or an assessment. I'll explain how that is used and stored when we start.

Why I use it

• To reply to your enquiry and arrange any service you ask for. This is a step you've asked me to take before any agreement.
• Sensitive information you choose to share is used with your explicit consent. You can withdraw that consent at any time.

I never sell your information, share it with marketing companies, or add you to a mailing list.

Where it is kept

Form messages are stored on Crux Education's own web server, in a privately hosted survey system (LimeSurvey), rather than with a third-party form company. I also receive an email alert that a new message has arrived.

How long I keep it

Enquiries that don't lead to work together are deleted within 12 months. If you become a client, records are kept only as long as needed to provide the service and meet legal requirements, and I'll tell you how long at the start.

Cookies and website data

This website does not use tracking or advertising cookies. If you use the dark mode button, your choice is saved in your own browser only. The site's font is loaded from Google Fonts, so Google receives your device's IP address when a page loads.

Your rights

You can ask to see the information I hold about you, correct it, delete it, limit how it is used, or object to its use. Email hello@not-broken.co.uk and I'll respond within one month.

Complaints

If you're unhappy with how your information has been handled, please tell me first so I can put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint.